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Privacy and Cookies

This is the website of the ISS International Academy Srl, present at the url (hereinafter the “Site” for brevity).
ISS International Academy Srl is aware of the importance of its users’ personal data and therefore intends to inform you and provide you with the greatest possible control over the management of personal information collected through our Site.
Please read carefully this Privacy & Cookies Policy which applies to every access to the Site, even regardless of registration on the Site.
This information is provided in accordance with the European Regulation no. 2016/679 concerning the protection of personal data, as well as the free circulation of such data (the “Regulation“). The Regulation guarantees that the processing of personal data is carried out in compliance with the fundamental rights and freedoms, as well as the dignity of the interested party (you), with particular reference to confidentiality, personal identity and the right to protection of personal data.
This information concerns you if you are registered on our site or intend to register as well as if you are simply visiting our site.

Data Controller

ISS International Academy Srl with registered office in Rome (RM), Italy, Via Magna Grecia, 117, registered in the Register of Companies of Rome under no. 16093291009, VAT number / f.c. 16093291009 (hereinafter “Academy“) is the data controller of the personal data of users who browse the Site, such as navigation data, the data you voluntarily entered for the purpose of registering on the Site, managing your account and related activity of assistance also via Whatsapp or to formulate requests through the appropriate forms on the Site or simply by e-mail to the addresses indicated on the Site, and marketing data.

When and how we collect your personal data

As soon as it interacts with our Site, we begin to collect data. Their collection can take place either through your specific communication or automatically when using the website.
Here’s how the collection takes place:

  • Through data that you communicate to us such as your identification data (name, surname and contact details), use of the site, payment and billing data (to process your orders and renewals, to enter into a contractual agreement for any Service, to issue invoices and to fulfill our legal obligations for tax calculations), request for enrollment in courses, assistance service via Whatsapp and marketing communications (the latter only with your consent).
  • Through data that we automatically collect such as website navigation, use of the website and request for enrollment in courses.

The types of data we process, for what purposes and what legal basis allows us to do so

Through the Site, different types of personal data are collected and processed for different purposes. We can process your data only for certain purposes and, in any case, always in the presence of a legal basis that allows us to do so. More precisely we can deal with:

  • Browsing data

These are personal data whose transmission is implicit in the use of Internet communication protocols.
This is information that is not collected to be associated with identified data subjects, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. These are, for example, the IP addresses or domain names of the computers it uses to connect to the site, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server. , the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s computer environment.
Purpose: we use this data for the sole purpose of allowing the site to function, obtaining through the use of analytics (including through third parties including Google Analytics) anonymous statistical information on the use of the site to check its correct functioning. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site.
Legal basis: the processing is based on the legitimate interest of the Academy in ensuring the correct and secure functioning of the Site and of the user himself in navigating correctly on the Site.

  • Dati che ci fornisce volontariamente per registrarsi nel Sito, creare il Suo account ed accedere alle attività riservate o per inviare le Sue richieste attraverso gli appositi “Moduli”

Sono i dati personali che inserisce nel modulo di registrazione per creare il Suo account ( e-mail e password) o quelli facoltativi che può inserire anche successivamente per compiere le attività riservate agli utenti registrati o ancora quelli che ci fornisce in occasione delle Sue richieste formulate attraverso gli appositi “moduli”, come il modulo “Contatti” (dati identificativi e di contatto) o quelli che acquisiamo lecitamente in occasione della Sua interazione con il Sito.
Finalità: trattiamo questi dati per riscontrare le Sue richieste ed offrirLe l’assistenza e le informazioni richieste sui servizi di formazione dell’Academy.
Base giuridica: il trattamento è fondato sul legittimo interesse dell’Academy a fornire i servizi del Sito e rispondere alle eventuali richieste degli utenti.

  • Data that you voluntarily provide to us to request enrollment in an Academy course of your interest

These are the personal data that you communicate to us when sending your registration requests to Academy courses that can be carried out through the Site, after registering and creating your account, such as your name and surname, telephone number and address e-mail, the company function covered by you and by the other subjects whose data you will eventually enter. In this regard, we remind you to request and obtain consent for the communication of their data to the Academy for the purposes pursued by you by the other parties, before entering them in the form.
Purpose: we process this data to allow you to conclude the service contract concerning the training course (s) you have selected.
Legal basis: the processing is based on the need to carry out the pre-contractual phase preliminary to the conclusion of the contract.

  • Contact details for sending our promotions and commercial initiatives

Only with your explicit consent will we be able to process your contact details (e-mail, telephone) to send you (via telematic tools, such as email, or paper) our periodic newsletter or information and updates on our training services, our events and other initiatives promoted by the Academy.
Purpose: in this case the processing is carried out for marketing purposes.
Legal basis: the processing is based on your consent.

You can change your mind when you want

You can withdraw your consent at any time by clicking on the appropriate link in the periodic e-mail that will be sent to you or simply by sending us an e-mail to the following address:
Should you decide to withdraw your consent and there are no other legal bases that authorize the Academy to process your personal data, we will stop processing. Instead, if another legal basis authorizes us, we will continue the processing while always respecting your rights.
We do not carry out profiling: we do not carry out study activities of users’ consumption habits and choices.
What is meant by legal basis

  • Consent

It is the authorization to process your personal data for a specific purpose (for example for the marketing purpose just described). We remind you again that you can always easily revoke your consent to the processing of data for marketing purposes at any time, in the manner indicated in the previous section.

  • The contract

The processing of your data is necessary for preliminary information to the conclusion of a contract for the training services provided by the Academy.

  • The legitimate interest

The processing of your data is possible on the basis of our legitimate interests or those of third parties, as long as they do not prevail over your rights and freedoms.

Mandatory or optional nature of providing data

With the exception of navigation data, the provision of personal data collected through the Site to Academy both to deal with your requests and queries, and for marketing purposes is free, optional and optional. Failure to provide it does not therefore limit the use of the Site, however it may make it impossible for the Academy to meet requests for information and information material, or send promotional material, updates, newsletters and invitations to Academy training events.
The provision of personal data (personal data, company function, e-mail address, telephone number) is necessary to carry out the execution of your request for enrollment in the training courses provided by the Academy you have selected.
Failure to provide these data may therefore constitute, depending on the case, a legitimate and justified reason for not executing the registration request and / or the provision of related services.
Depending on the case and, where necessary, the mandatory or optional nature of the data communication will be indicated from time to time, by adding a special character (*) to the mandatory information, i.e. only the data necessary for the provision of services and ” purchase of products on the Site.
Failure to provide optional personal data will not entail any obligation or disadvantage.

How we treat your data

The data processing takes place mainly electronically, with the exception of the activities of other paper material requested by you which can also be performed with manual tools.

What level of security do we adopt to process your data

We guarantee that the processing of your data takes place in maximum security: we have in fact adopted physical, IT and organizational measures suitable to ensure the protection of your data.
However, we must remind you that you must always keep your password safe, to avoid fraudulent use.
If you have the perception that you have suffered a breach of your data, please contact us immediately at

Categories of recipients of your personal data

Academy communicates the personal data of users of the Site only within the limits permitted by law and in accordance with what is indicated below. In particular, your personal data may be known by the following authorized subjects:

  • employees and consultants, who will operate as subjects authorized to process the internal organization of company activities;
  • Our parent company ISS International S.p.A., with registered office in Via Magna Grecia 117, Rome (RM), Italy, VAT number 08137831007, as Data Processor appointed by the Academy, in order to carry out, also through its sub-managers , technical, IT and organizational activities and services instrumental to the activities carried out by the Academy;
  • companies that perform for the Academy, as data processors, specific technical and organizational services related to the Academy’s activities (sending e-mails for marketing purposes, IT services, such as software and applications for company management, logistics companies, freight forwarders, companies and organizations that provide training services for the Academy);

The processing of your personal data by the aforementioned subjects is always carried out within the limits of the purposes for which we collected them, only when it is strictly necessary to ensure the maximum functionality of our services and in compliance with security measures and good practices. described in this Privacy & Cookies Policy.
Your personal data may also be known by police forces or judicial authorities, in accordance with the law and upon formal request by such subjects, or in the event that there are well-founded reasons to believe that the communication of such data is reasonably necessary to (1) investigate, prevent or take action relating to suspected illegal activity or assist state control and supervisory authorities; (2) defend against any claim or accusation by third parties, or protect the security of its website and the company; or (3) exercise or protect the rights, property or safety of the Academy, of the companies of the same group, of its affiliates, of its customers, of its employees or of any other person.
Your personal data will not be disclosed in any way and will be transferred abroad only by guaranteeing adequate levels of protection and safeguarding for the protection of the data, in compliance with current legislation. The main data centers used by the Academy for the processing of collected data are located in the territory of the European Union.
For more information and for the complete list of our data processors, please contact us at

How long will we keep your data

We will cease the processing of your data within 12 months of closing your account, except for the data relating to the request for registration to the courses which will be processed for the terms permitted by law and unless any legal obligations require us to keep your data for a higher time. For promotional activities aimed at you, which you can always ask us to stop, we will keep your data for a maximum of 24 months from your subscription to the service.

Your rights

The Regulation confers numerous rights on your personal data. You can always exercise your rights by sending us an e-mail to the following address:
You have the right to access information concerning you.
This entails the right to ask us for further information regarding:

  • the categories of data we process;
  • the purposes of the processing;
  • the categories of any recipients to whom the data may be disclosed;
  • the data retention period or, failing that, the criteria for determining this period;
  • other rights regarding the use of your data.

We will provide you with the information within 15 days of your request, unless this affects the rights and freedoms of other parties (for example the privacy of another person or intellectual property rights) or if there are legal obligations that prevent it. We will of course inform you in case we are unable to fulfill your request for these reasons.
You have the right to have your data corrected if it is inaccurate or out of date.
You have the right to obtain the cancellation of your personal data (right to be forgotten).
You may, at any time, ask us to delete your personal data in our possession, in the event that the conservation of your personal data is no longer necessary for the purposes of the processing.

You have the right to data portability

In the event that the processing of your data is based on your consent or contract, you have the right to receive your data in an interoperable format or to request that they be directly transferred to another operator. In case of your request and if technically possible, we will directly transfer the data to the new operator. We will not proceed with any transfer, in the event that the portability of the data also involves the dissemination of the personal data of other individuals.

You have the right to object to the processing of your personal data by us

You can always contact the Supervisory Authority to propose your possible complaints. Before doing this, please contact us. We will be happy to resolve any problems relating to the processing of your personal data.

You have the right to object to the use of your data through automated decisions, including profiling

However, we remind you that Academy does not carry out any profiling activity on your personal data and therefore in our case you would have no reason to exercise this right.
Thank you for reading this information. For any request or clarification, please write to us at the following address:
This privacy policy may be modified in the future in relation to any changes relating to treatments, legislative changes or simply to make it even more transparent, so please check it periodically.